A: Herringbone derives its name from the bone pattern of the Herring fish. The intricate detail of this pattern is reflected in the timelessness of the Herringbone fabric, which is used every season as a key piece in our core collection.
A: Herringbone is managed from our Head Office located at 102 Queen Street, Woollahra in Sydney’s Eastern Suburbs.
Herringbone Boutiques are located across Sydney’s CBD, Eastern Suburbs and North Shore. Interstate, Herringbone Boutiques are also located in Melbourne, Brisbane and Perth.
Herringbone is stocked in Myer stores across Sydney, Melbourne & Brisbane.
Internationally, Herringbone is stocked in some of the world’s finest Department Stores such as Singapore’s Takashimaya Department Store and Dubai’s Hotel Al Qasr.
A: Herringbone provides a friendly and dynamic work environment with opportunities for career minded individuals who have an appreciation for customer service and detailed fashion. If you are interested in any position, please visit the below link to submit your application.
A: Herringbone guarantees the quality of our customer service and garments provided will be of the highest standard.
Any client who feels that they have had an experience that is not “Distinguished by Detail” is invited to contact Herringbone Customer Care on the below details at their convenience.
102 Queen Street
Woollahra NSW 2025
+61 3 9681 9278
A: Yes. Herringbone delivers to most countries, however local import duties and additional charges may be payable on receipt.
For orders placed outside Australia, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.
A: Please visit our Shipping section which details the expected delivery time frames
If you are based in Sydney and require an urgent (same-day) order, please contact our Web Sales Team on +61 3 9681 9278. Additional charges may apply.
A: It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur.
If your parcel does not arrive please contact our Web Sales Team on +61 3 9681 9278 or email us at firstname.lastname@example.org. We are available Monday to Friday 09:00 to 17:00 and will investigate the matter and respond immediately.
A: No. Herringbone is unable to deliver to multiple addresses in a single order. You will be required to place separate orders for each address.
A: Yes, a signature may be required upon delivery. Deliveries will only be made Monday to Friday during business hours. It is the responsibility of the customer to ensure that they will be available to take delivery of your order.
Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.
A: Yes, anyone at the specified delivery address can sign for the goods. Herringbone does not take responsibility for loss or damage to goods once they have been signed for.
A: Should you wish to have your shopping delivered to an alternative address please state this in the ‘Delivery Address’ section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.
A: All orders will be dispatched to you in Herringbone’s signature packaging.
When ordering gifts online for delivery to the recipient, please select the Herringbone Gift Box option during order placement to ensure that prices are removed and your garment is placed in a Gift Box.
Please note that only shirts, ties and belts are able to be gift wrapped.
All prices are shown in Australian dollars are inclusive of Goods & Services Tax (GST).
Rest of World:
Goods purchased online at Herringone.com are exempt from GST and import duty if they are worth less than $1,000 AUD. GST will be removed for all goods shipped internationally at the time of purchase.
A: Any full priced merchandise purchased from a Herringbone store or Herringbone.com in Australia may be exchanged or refunded within 3 months from the date of purchase to any Herringbone store in Australia, providing the following conditions are met:
Any sale merchandise purchased from a Herringbone store or Herringbone.com in Australia may be exchanged at the same value the merchandise was purchased at within 14 days of purchasing to any Herringbone store in Australia, providing the following conditions are met:
Any full price or sale merchandise purchased in a Herringbone Myer store may only be exchanged or refunded back into any Herringbone Myer store.
Any Merchandise that are deemed faulty or damaged by the store manager at any Herringbone store may be exchanged or refunded at the original purchase price providing there is a proof of purchase. Goods must have been purchased within 3 months to qualify.
A: Any Made-to-Measure merchandise is produced specifically and in accordance with personal styling preferences. As such we do not accept ‘change of mind’ returns or exchanges on these garments. If there is a quality fault of any type, or has not been produced to your instructions, an exchange or refund may be provided.
A: Any refunds that are processed may only be given back to the customer via credit card or EFTPOS. Monies may not be refunded via cash. Exchanges that incur a difference in price where by the customer is due to receive money back, it may only be given back via credit card or EFTPOS, monies may not be refunded via cash.
A: For any ‘change of mind’ returns or exchanges the cost of returning the item must be covered by the customer. We advise returning all items by registered post to allow you to ensure items do not get lost during transit. For any items that are potentially faulty, please contact Customer service directly and we will arrange a resolution for you.
A: Absolutely. Any purchase made from the Herringbone Sydney Online store can be returned to any of our retail stores (excluding those located within Myer department stores).
Please read the ‘What if I want to return something?’ section above for full details on our returns policy.
Please try to bring your online invoice/receipt with you as this will speed up the returns process in store.