A: Herringbone derives its name from the bone pattern of the Herring fish. The intricate detail of this pattern is reflected in the timelessness of the Herringbone fabric, which is used every season as a key piece in our core collection.

A: Herringbone is based out of our Head Office located at 102 Queen Street, Woollahra in Sydney’s Eastern Suburbs.

Herringbone retail stores are located across Sydney’s CBD, Eastern Suburbs, North Shore and a GST-free store inside Customs at Sydney’s International Airport. Interstate, Herringbone retail stores are located in Melbourne, Brisbane and Perth.

Locally, Herringbone is stocked in David Jones concessions in Melbourne and Sydney’s CBDs.

Internationally, Herringbone is stocked in concessions at Singapore’s Takashimaya Department Store and Dubai’s Hotel Al Qasr.

A: Herringbone provides a friendly and dynamic work environment with opportunities for career minded individuals who have an appreciated for customer service and detailed fashion. If you are interested in any position, please visit the below link to submit your application.

www.herringbone.com/Herringbone_Sydney_careers

A: Herringbone guarantees the quality of our customer service and garments provided will be of the highest standard.

Any client who feels that they have had an experience that is not “Distinguished by Detail” is invited to contact Herringbone Customer Care on the below details at their convenience.

leanne@herringbone.com

HEAD OFFICE
102 Queen Street
Woollahra NSW 2025
+61 2 9362 9901

A: Yes. Herringbone delivers to most countries, however local import duties and additional charges may be payable on receipt.

For orders placed outside Australia, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

A: Please visit our Shipping section which details the expected delivery time frames

If you are based in Sydney and require an urgent (same-day) order, please contact our Web Sales Team on +61 2 9362 9901. Additional charges may apply.

A: It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur.

If your parcel does not arrive please contact our Web Sales Team on +61 2 9362 9901 or email us at service@herringbone.com. We are available Monday to Friday 09:00 to 17:00 and will investigate the matter and respond immediately.

A: No. Herringbone is unable to deliver to multiple addresses in a single order. You will be required to place separate orders for each address.

A: Yes, a signature may be required upon delivery. Deliveries will only be made Monday to Friday during business hours. It is the responsibility of the customer to ensure that they will be available to take delivery of your order.

Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

A: Yes, anyone at the specified delivery address can sign for the goods. Herringbone does not take responsibility for loss or damage to goods once they have been signed for.

A: Should you wish to have your shopping delivered to an alternative address please state this in the ‘Delivery Address’ section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

A: All orders will be dispatched to you in Herringbone’s signature packaging.

When ordering gifts online for delivery to the recipient, please select the Herringbone Gift Box option during order placement to ensure that prices are removed and your garment is placed in a Gift Box.

Please note that only shirts, ties and belts are able to be gift wrapped.

A:
Australia:
All prices are shown in Australian dollars are inclusive of Goods & Services Tax (GST).

Rest of World:
Goods purchased online at Herringone.com are exempt from GST and import duty if they are worth less than $1,000 AUD. GST will be removed for all goods shipped internationally at the time of purchase.

A: We are happy to exchange or refund any items (except undergarments and beach wear) that have not been altered, washed or worn within 21 days of original order receipt.

Gift Cards cannot be returned or redeemed for cash.

Items purchased on Sale are unable to be exchanged or refunded under any circumstances.

When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the Return Label. This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. Return address labels are provided for your convenience. Please note: We must be notified of any missing or defective items within 7 days of receipt of an order.

In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for dispatch of exchanged goods.

A: Yes. Assuming the goods meet Herringbone’s Exchange & Return standards policy and a receipt can be provided, you are welcome to exchange or refund your goods at any Herringbone Retail store.

A: Unused items, excluding undergarments and beachwear, may be returned for an exchange or refund within 21 days of original order receipt.

Items purchased on Sale are unable to be exchanged or refunded under any circumstances.

A: Herringbone offers free pre-paid returns to all orders within Australia. To qualify for free shipping, please register and process your return within 14 days of receipt. Please allow for 7 days transit time to ensure your return falls within the 21 refund or exchange period.

For orders placed outside of Australia, the customer pays the cost of returning items bought on Herringbone.com. If you are an International customer and require assistance processing your return or exchange, please contact our Web Sales Team on +61 2 9362 9901 or via email service@herringbone.com.

A: In our retail stores, Herringbone offers 7 days refund/exchange on full-priced garments purchased where a receipt can be provided as proof of purchase, and garments are in a condition that they can be re-sold.

The assessment of the condition of the garments required for refund/exchange is at the discretion of the Store Manager.