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FAQs

The Herringbone Brand

Q: How did Herringbone get its name?

A: Herringbone derives its name from the bone pattern of the Herring fish. The intricate detail of this pattern is reflected in the timelessness of the Herringbone fabric, which is used every season as a key piece in our core collection.

Q: Herringbone Locations

A: Herringbone is managed from our Head Office located at 102 Queen Street, Woollahra in Sydney’s Eastern Suburbs.

Herringbone Boutiques are located across Sydney’s CBD, Eastern Suburbs and North Shore. Interstate, Herringbone Boutiques are also located in Melbourne, Brisbane and Perth.

Herringbone is stocked in Myer stores across Sydney, Melbourne & Brisbane.

Internationally, Herringbone is stocked in some of the world’s finest Department Stores such as Singapore’s Takashimaya Department Store and Dubai’s Hotel Al Qasr.

Q: Careers at Herringbone

A: Herringbone provides a friendly and dynamic work environment with opportunities for career minded individuals who have an appreciation for customer service and detailed fashion. If you are interested in any position, please visit the below link to submit your application.

http://shop.herringbone.com/Home/Careers

Q: Customer Care

A: Herringbone guarantees the quality of our customer service and garments provided will be of the highest standard.

Any client who feels that they have had an experience that is not “Distinguished by Detail” is invited to contact Herringbone Customer Care on the below details at their convenience.

style@herringbone.com

HEAD OFFICE
102 Queen Street
Woollahra NSW 2025
+61 2 9328 1929

Shipping & Deliveries

Q: I do not live in Australia – will you still ship to me?

A: Yes. Herringbone delivers to most countries, however local import duties and additional charges may be payable on receipt.

For orders placed outside Australia, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

Q: How long does it normally take to receive my order?

A: Please visit our Shipping section which details the expected delivery time frames

If you are based in Sydney and require an urgent (same-day) order, please contact our Web Sales Team on +61 2 9328 1929. Additional charges may apply.

Q: What happens if I do not receive my order in the timeframe?

A: It rarely happens that our customers do not receive their order within the specified timeframe for each country; however, from time to time this does occur.

If your parcel does not arrive please contact our Web Sales Team on +61 2 9328 1929 or email us at service@herringbone.com. We are available Monday to Friday 09:00 to 17:00 and will investigate the matter and respond immediately.

Q: Does Herringbone deliver to multiple addresses in one order?

A: No. Herringbone is unable to deliver to multiple addresses in a single order. You will be required to place separate orders for each address.

Q: Do I need to sign for my purchase?

A: Yes, a signature may be required upon delivery. Deliveries will only be made Monday to Friday during business hours. It is the responsibility of the customer to ensure that they will be available to take delivery of your order.

Should you wish to have your shopping delivered to an alternative address please state this in the shipping address section. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

Q: Can somebody else sign for my purchase?

A: Yes, anyone at the specified delivery address can sign for the goods. Herringbone does not take responsibility for loss or damage to goods once they have been signed for.

Q: Can I have my shopping delivered to an address other than my card billing address?

A: Should you wish to have your shopping delivered to an alternative address please state this in the ‘Delivery Address’ section. Your order will be charged in the local currency of the shipping country/region. Items which are sent to an address other than that of the card billing address may be subject to confirmation with the card holder.

Q: Will my purchase be received in Herringbone packaging?

A: All orders will be dispatched to you in Herringbone’s signature packaging.

When ordering gifts online for delivery to the recipient, please select the Herringbone Gift Box option during order placement to ensure that prices are removed and your garment is placed in a Gift Box.

Please note that only shirts, ties and belts are able to be gift wrapped.

Taxes

Q: Do the prices displayed on Herringbone.com include tax?

A:
Australia:
All prices are shown in Australian dollars are inclusive of Goods & Services Tax (GST).

Rest of World:
Goods purchased online at Herringone.com are exempt from GST and import duty if they are worth less than $1,000 AUD. GST will be removed for all goods shipped internationally at the time of purchase.

Returns & Exchanges

Q: How do I return or exchange goods bought on Herringbone.com?

A: We are happy to exchange or refund any items (except undergarments and beach wear) that have not been altered, washed or worn within 21 days of original order receipt.

Gift Cards cannot be returned or redeemed for cash.

Items purchased on Sale are unable to be exchanged or refunded under any circumstances.

When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the Return Label. This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. Return address labels are provided for your convenience. Please note: We must be notified of any missing or defective items within 7 days of receipt of an order.

In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for dispatch of exchanged goods.

Q: If I order online at Herringbone.com but need to return something, can I take it back to one of your stores for an exchange or refund?

A: Yes. Assuming the goods meet Herringbone’s Exchange & Return standards policy and a receipt can be provided, you are welcome to exchange or refund your goods at any Herringbone Retail store (excluding those located within Myer department stores).

Q: How long do I have to return items bought on Herringbone.com?

A: Unused items, excluding undergarments and beachwear, may be returned for an exchange or refund within 21 days of original order receipt.

Items purchased on Sale are unable to be exchanged or refunded under any circumstances.

Q: Who pays the cost of returning items bought on Herringbone.com?

A: Herringbone offers free pre-paid returns to all orders within Australia. To qualify for free shipping, please register and process your return within 14 days of receipt. Please allow for 7 days transit time to ensure your return falls within the 21 refund or exchange period.

For orders placed outside of Australia, the customer pays the cost of returning items bought on Herringbone.com. If you are an International customer and require assistance processing your return or exchange, please contact our Web Sales Team on +61 2 9328 1929 or via email service@herringbone.com.

Q: What is your return and exchange policy for items bought in Herringbone stores?

A: In our retail stores, Herringbone offers 7 days refund/exchange on full-priced garments purchased where a receipt can be provided as proof of purchase, and garments are in a condition that they can be re-sold.

The assessment of the condition of the garments required for refund/exchange is at the discretion of the Store Manager.